Terms & Conditions: COVID-19 Adjusted
Payment. Payment is made in advance of the treatment or activity date, to book your appointment. Bookings with a shorter time frame and same-day bookings are accepted based on availability and payment via card, Master or Visa in advance is required to book your service.
Cancellation. In these fluid times, we are flexible with cancellation and are offering No Penalty cancellation if you cannot have your service due to Covid 19 related issues like quarantine delays, test results delays or sickness. If you have a health concern, get sick, or have a Covid 19 related issue just notify us to cancel without penalty and we will refund you.
Apart from sickness and Covid 19 related issues, the below applies:-
Cancellations more than a week in advance will incur no charge and a full refund will be made. Cancellations made less than one week in advance but more than a day in advance will incur a 50% charge on treatments booked. Cancellations that occur less than 24 hours in advance will incur the full charge of the treatments booked.
Lateness. So you can best enjoy your activity or treatment, please be at your location 10 minutes prior to your appointment, so that you are not rushed and we can set up and start your appointment on time. If you are running late, please call us immediately so that we can notify the yoga instructor/massage practitioner, etc. Unfortunately, you will forfeit the time lost and your treatment will be shortened accordingly. Thank you for your understanding, and enjoy your yoga class/spa treatments.